Frequently Asked Questions
Everything travelers usually ask us before booking a transfer in Paris.
Frequently Asked Questions
How do I book a transfer?
Send us your pickup point, destination, date, time and flight number (if applicable) through the contact form. We reply by email with a fixed price and confirm your driver.
How is the price calculated?
Price depends on the route, vehicle type and passenger count, and is confirmed in full before you book. There's no meter and no surprise surcharges on arrival.
What happens if my flight is delayed or early?
We track your flight number in real time. Your driver's schedule adjusts automatically, and a free waiting period is included after landing.
Can I cancel or change my booking?
Yes — free cancellation is available up to 24 hours before pickup. For changes closer to your pickup time, contact us directly and we'll do our best to accommodate.
Are your drivers licensed?
Yes, every driver holds a professional VTC (chauffeur-driven vehicle) licence in accordance with French regulations.
Do you provide child seats?
Yes, child and booster seats are available on request at no extra charge — just tell us the number and ages of children when booking.
What vehicle sizes are available?
Executive sedans (up to 3 passengers), vans (up to 7 passengers), and premium vehicles for business or VIP travel. See our fleet page for details.
Do you serve destinations outside Paris?
Yes — Disneyland Paris, Versailles, Giverny, Fontainebleau and other Île-de-France destinations are all available, with wait-and-return options for day trips.
Is payment made in advance or in the vehicle?
We'll confirm accepted payment methods when we confirm your booking, so there are no surprises at pickup.
Do you operate at night and on weekends?
Yes, we operate 24 hours a day, 7 days a week, including public holidays.
Still have a question?
Reach out directly and we'll get back to you quickly.